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Privacy Policy

Your Privacy Matters to Me. Through this Privacy Policy, I aim to clearly explain how your personal data is collected, used, and protected as part of my coaching and consulting services.

This Privacy Policy outlines the policies of Inspiration V regarding the collection, use, and disclosure of your personal information when you access or use our website (hereinafter referred to as the “Site”).

By accessing or using the Site, you consent to the collection, use, and disclosure of your personal information in accordance with this Policy. If you do not agree with these terms, please do not use the Site.

We may update this Policy at any time without prior notice. The revised version will take effect 180 days after it is posted. Continued use of the Site after this date constitutes your acceptance of the new terms. We therefore encourage you to review this page regularly.

1. Data Collected

When you contact me (via form, email, phone, or social media), the following data may be collected:

  • First and last name

  • Email address

  • Mailing address

  • Phone number (if applicable)

  • Purpose of your request (inquiry, coaching, question)

  • Information exchanged during the course of the coaching relationship

2. Use of Data

Your data is used exclusively in the following contexts:

  • Website navigation

  • Marketing and promotion

  • Creating and managing user accounts

  • Website protection

  • Gathering customer feedback

  • Service follow-up and responding to inquiries

  • Dispute resolution

  • Organizing and following up on coaching sessions

  • Compliance with legal obligations

  • Managing the professional relationship

  • Sending service updates or news, if you have consented

No personal data is sold, rented, or shared with third parties.

3. Confidentiality of Exchanges

All exchanges within the coaching relationship (written, verbal, or digital) are strictly confidential.

 

4. Data Retention

Your personal data is retained for 90 days to 2 years after your relationship with Inspiration V ends—or as long as necessary for the purposes outlined. Some data may be kept longer for legal or regulatory reasons.

Anonymized or aggregated data may be stored indefinitely.

5. Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

  • Access your data

  • Request correction or deletion

  • Withdraw your consent at any time

  • Request a copy of your data

  • Restrict or object to its processing

  • Request its transfer to another entity

  • File a complaint with a data protection authority

To exercise these rights, please contact me at: inspiration@valerielaventure.com

6. Security

Technical and organizational measures are in place to protect your data from unauthorized access, loss, or disclosure.

7. Ethical Commitment

As a certified member of the Order of Chartered Human Resources Advisors (CRHA/CRIA), I am committed to upholding the code of ethics established by the Order. This includes confidentiality of information, respect for privacy, professional discretion, and integrity.
This ethical commitment complements the provisions of this Privacy Policy.

8. Cookies

We use tracking technologies (cookies) on our Site. For more information, please refer to our Cookie Policy.

9. Privacy Officer

For any questions or concerns regarding privacy, you may contact:

Inspiration V – Privacy Officer
Email: inspiration@valerielaventure.com

10. Third-Party Services

This Policy applies only to the Inspiration V Site. When you leave our site, the privacy policies of third-party websites apply. We are not responsible for their practices.

11. Data Hosting

Your information is primarily hosted in Quebec (Canada), but may also be stored in the United States, making it subject to different privacy laws. Nonetheless, we are committed to upholding this Privacy Policy regardless of storage location.

12. Minors

We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and become aware that your child has provided us with data without your consent, please contact us so we can delete it.

13. Contact

For any questions about this Privacy Policy, please write to:
inspiration@valerielaventure.com

Cancellation Policy

At Inspiration V, we are committed to providing high-quality support within a respectful and professional framework. To ensure smooth scheduling and respect everyone's time, please take note of my cancellation policy:

Cancellation or Rescheduling Notice

Any request to cancel or reschedule a session must be made at least 24 hours in advance.

After this deadline, the session will be fully charged, except in cases of duly justified force majeure.

Late Cancellations or No-Shows

If you cancel less than 24 hours before your appointment or fail to show up without notice, no refund or rescheduling will be possible.

In the event of repeated cancellations or delays, Inspiration V reserves the right to suspend or reassess the current coaching engagement.

Rescheduling a session

You may reschedule a session free of charge, provided the request is made within the required time frame.

You can contact us by phone, email, or through the booking platform used.

Refunds

Sessions canceled on time can be rescheduled according to your preference.

 

No refunds will be issued for packages or programs, except in exceptional circumstances.

Exceptional Situations

In the case of emergencies, illness, or unforeseen events, please notify us as early as possible.

Proof may be required for any refund or rescheduling request made outside of the cancellation window.

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